Our Customer Interaction Center is your first stop for all your support needs. If you have a question about your measuring machine, software, applications or training, we have the answer!

Our support services

Here to help you

Individual attention

We view direct, extensive support of our customers as a key responsibility that is vital in todays‘ competitive environment. The level of support needed depends on your individual needs and circumstances, which is why we offer a wide range of tools and services. Our staff in the Customer Interaction Center will direct you to the person responsible for your specific requirements.

Personal phone service

Our experienced software and hardware specialists provide expert advice for all aspects of your ZEISS system. After all, no one knows your equipment better than the manufacturer. The Customer Interaction Center:

  • Provides telephone support and initial troubleshooting
  • Determines next steps
  • Establishes a remote connection via Teleservice
  • Assigns specialists for all services
  • Sells measuring equipment, styli, accessories, software options, maintenance agreements and additional services

Remote Service

Our Remote-Service-Software allows us to remotely access your system, thus putting you in direct contact with you support experts via Internet and telephone. You receive the following support:

  • Remote maintenance and troubleshooting
  • Programming and application assistance
  • Measuring consultation
  • System update assistance
Further helpful tools:

Increasing efficiency:

Read how ZEISS can increase productivity with intelligent software

Download more information

Adapter Plates Print Flyer EN

Adapter Plates Print Flyer EN
pages: 2
file size: 894 kB

CONTURA Original Accessories Digital Flyer, EN

CONTURA Original Accessories Digital Flyer, EN
pages: 6
file size: 577 kB

CONTURA Original Zubehör Digtial Flyer, DE

CONTURA Original Zubehör Digtial Flyer, DE
pages: 6
file size: 812 kB

Das ideale Tastersystem Poster digital DE

Das ideale Tastersystem Poster digital DE
pages: 2
file size: 5068 kB

DE, METROTOM & automatischer Filterwechsel Flyer

DE, METROTOM & automatischer Filterwechsel Flyer
pages: 2
file size: 2948 kB

FixAssist CT Infosheet, DE

FixAssist CT Infosheet, DE
pages: 1
file size: 319 kB

FixAssist CT Infosheet, EN

FixAssist CT Infosheet, EN
pages: 1
file size: 328 kB

Gear Metrology Poster, EN

Gear Metrology Poster, EN
pages: 1
file size: 1435 kB

Geometry Inspection Learning Path

Geometry Inspection Learning Path
pages: 1
file size: 695 kB

GPS Poster 2023, DE

GPS Poster 2023, DE
pages: 1
file size: 1845 kB

GPS Poster 2023, EN

GPS Poster 2023, EN
pages: 1
file size: 1841 kB

info brochure ProMax_EN

info brochure ProMax_EN
pages: 1
file size: 324 kB

Measuring Lab Flyer CN

Measuring Lab Flyer CN
pages: 4
file size: 1064 kB

O-INSPECT Accessories Flyer A6, EN

O-INSPECT Accessories Flyer A6, EN
pages: 2
file size: 369 kB

O-INSPECT Accessories Infosheet, EN

O-INSPECT Accessories Infosheet, EN
pages: 1
file size: 421 kB

OmniFix air product flyer EN

OmniFix air product flyer EN
pages: 4
file size: 292 kB

REACH CFX Digital Flyer DE

REACH CFX Digital Flyer DE
pages: 1
file size: 639 kB

REACH CFX Digital Flyer EN

REACH CFX Digital Flyer EN
pages: 1
file size: 644 kB

SensorFit Digital Flyer, EN

SensorFit Digital Flyer, EN
pages: 3
file size: 443 kB

Stylus System Components Product Presentation EN

Stylus System Components Product Presentation EN
pages: 38
file size: 3406 kB

Surface Inspection Learning Path

Surface Inspection Learning Path
pages: 1
file size: 758 kB

TEMPAR Brochure, DE

TEMPAR Brochure, DE
pages: 10
file size: 15941 kB

TEMPAR Brochure, EN

TEMPAR Brochure, EN
pages: 10
file size: 3223 kB

TEMPAR Infografik, DE

TEMPAR Infografik, DE
pages: 1
file size: 2546 kB

TEMPAR Infographic, EN

TEMPAR Infographic, EN
pages: 1
file size: 1087 kB

The Ideal Stylus System Broschure, EN

The Ideal Stylus System Broschure, EN
pages: 10
file size: 1075 kB

 The Ideal Stylus System, Digital Poster AR

The Ideal Stylus System, Digital Poster AR
pages: 2
file size: 5116 kB

The Ideal Stylus System, Digital Poster ID

The Ideal Stylus System, Digital Poster ID
pages: 2
file size: 3051 kB

 The Ideal Stylus System, Digital Poster PT

The Ideal Stylus System, Digital Poster PT
pages: 2
file size: 5138 kB

The Ideal Stylus System, Digital Poster TH

The Ideal Stylus System, Digital Poster TH
pages: 2
file size: 3045 kB

The Ideal Stylus System, Digital Poster VN

The Ideal Stylus System, Digital Poster VN
pages: 2
file size: 3082 kB

The Ideal Stylus System Poster digital BR

The Ideal Stylus System Poster digital BR
pages: 2
file size: 5137 kB

The Ideal Stylus System Poster digital EN

The Ideal Stylus System Poster digital EN
pages: 2
file size: 5072 kB

The Ideal Stylus System Poster digital ES

The Ideal Stylus System Poster digital ES
pages: 2
file size: 5108 kB

The Ideal Stylus System Poster digital MX

The Ideal Stylus System Poster digital MX
pages: 2
file size: 5108 kB

X-Ray Inspection Learning Path

X-Ray Inspection Learning Path
pages: 1
file size: 739 kB

Zahnradmesstechnik Poster, DE

Zahnradmesstechnik Poster, DE
pages: 1
file size: 1436 kB

ZEISS ACADEMY METROLOGY Training Guide Digital EN

ZEISS ACADEMY METROLOGY Training Guide Digital EN
pages: 15
file size: 3252 kB

ZEISS ACADEMY METROLOGY Training Leitfaden Digital DE

ZEISS ACADEMY METROLOGY Training Leitfaden Digital DE
pages: 15
file size: 3250 kB

ZEISS Adapter Plates, EN

ZEISS Adapter Plates, EN
pages: 6
file size: 760 kB

ZEISS ConFit Retrofit Flyer EN

ZEISS ConFit Retrofit Flyer EN
pages: 2
file size: 206 kB

ZEISS FitFamily Retrofit Overview EN

ZEISS FitFamily Retrofit Overview EN
pages: 1
file size: 58 kB

ZEISS FutureFit Retrofit Flyer EN

ZEISS FutureFit Retrofit Flyer EN
pages: 2
file size: 216 kB

ZEISS IMS Smartzoom5 Accessories Objectives EN PDF

ZEISS IMS Smartzoom5 Accessories Objectives EN PDF
pages: 2
file size: 408 kB

ZEISS Metrology Care Brochure Optical EN

ZEISS Metrology Care Brochure Optical EN
pages: 7
file size: 16091 kB

ZEISS Metrology Care Broschuere EN UK digital

ZEISS Metrology Care Broschuere EN UK digital
pages: 9
file size: 1132 kB

ZEISS Metrology Care CMM Broschüre DE

ZEISS Metrology Care CMM Broschüre DE
pages: 7
file size: 15553 kB

ZEISS Metrology Portal Flyer DE

ZEISS Metrology Portal Flyer DE
pages: 4
file size: 668 kB

ZEISS Metrology Portal Flyer EN

ZEISS Metrology Portal Flyer EN
file size: 667 kB

ZEISS Metrology Portal Infosheet DE

ZEISS Metrology Portal Infosheet DE
pages: 1
file size: 7596 kB

ZEISS Metrology Portal Infosheet EN

ZEISS Metrology Portal Infosheet EN
pages: 1
file size: 7607 kB

ZEISS Metrology Shop Brochure, EN-US Version

ZEISS Metrology Shop Brochure, EN-US Version
pages: 8
file size: 1547 kB

ZEISS Metrology Shop Broschüre Druck, DE

ZEISS Metrology Shop Broschüre Druck, DE
pages: 8
file size: 1559 kB

ZEISS OmniFix CT flex EN

ZEISS OmniFix CT flex EN
pages: 1
file size: 437 kB

ZEISS Original Accessories - Digitaler Flyer – EN

ZEISS Original Accessories - Digitaler Flyer – EN
pages: 3
file size: 645 kB

ZEISS Original Accessories digital Poster ES

ZEISS Original Accessories digital Poster ES
pages: 2
file size: 5835 kB

ZEISS Original Accessories digital Poster FR

ZEISS Original Accessories digital Poster FR
pages: 2
file size: 5843 kB

ZEISS Original Accessories Digital Poster MX

ZEISS Original Accessories Digital Poster MX
pages: 2
file size: 5836 kB

ZEISS Original Accessories Poster EN

ZEISS Original Accessories Poster EN
pages: 2
file size: 5836 kB

ZEISS PerformanceFit Retrofit Flyer EN

ZEISS PerformanceFit Retrofit Flyer EN
pages: 3
file size: 482 kB

ZEISS Quality Excellence Center Brochure Online EN

ZEISS Quality Excellence Center Brochure Online EN
pages: 11
file size: 1760 kB

ZEISS Quality Excellence Center Broschüre Online DE

ZEISS Quality Excellence Center Broschüre Online DE
pages: 11
file size: 1689 kB

ZEISS REACH CFX Ad CN

ZEISS REACH CFX Ad CN
pages: 1
file size: 139 kB

ZEISS REACH CFX Flyer CN

ZEISS REACH CFX Flyer CN
pages: 2
file size: 228 kB

ZEISS Smart Services Starter Kit  - Promotion Flyer FR

ZEISS Smart Services Starter Kit - Promotion Flyer FR
pages: 2
file size: 301 kB

ZEISS Smartzoom 5 Accessories, EN

ZEISS Smartzoom 5 Accessories, EN
pages: 2
file size: 587 kB

ZEISS Wechselteller, DE

ZEISS Wechselteller, DE
pages: 6
file size: 1238 kB